Financial ombudsman swamped as PPI cases rise 147%
The Financial Ombudsman Service deals with complaints about financial firms which those businesses have not resolved to the customer's satisfaction. Since 2000 it has received more than 600,000 complaints about PPI – almost half of them in 2012 alone.
Chief financial ombudsman warns banks' mis-selling pain to last for years
PPI mis-selling: complaints to Financial Ombudsman double
UK watchdog sees leap in insurance mis-selling cases