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Small-business Q&A: Don’t fly off the handle over negative online reviews – Houston Chronicle



Small-business Q&A: Don't fly off the handle over negative online reviews
Houston Chronicle
Q: I encourage my customers to "like" my restaurant online so that other people will want to come here, but what do I do when someone says something bad? I know that not every customer is going to be happy, but I get really upset when the reviews are ...

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